Not a “one size fits all” shop.
My goal is to help you figure out what you need to learn, deploy the right set of tools to fill in those knowledge gaps and help your team move forward.
If you’re not sure what you need or aren’t seeing what you need here, let’s talk.
Services
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Generative insights and strategy
Need to get to know a new audience? Get the lay of the land of a problem space? Or maybe you just don’t know what you don't know yet. I can help define and answer questions to inform your high-level roadmap or strategy.
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Concept and usability testing
Let's de-risk potential directions or test the nitty gritty of your product's UX/UI. I work closely with design, product or marketing to ensure ideas and prototypes will meet your target audience’s needs.
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Evaluation and measurement
Maybe you’ve already got a feature or campaign out in the wild. By drawing upon standardized usability frameworks and metrics collection, we can ensure your product is meeting business goals and user needs now and into the future.
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Survey design and analysis
Surveys can generate unwieldy data and require significant technical expertise to get right. I bring my background in social science research methods to ensure the validity and rigor of insights generated from quantitative data.
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Education and training
Skillsets and processes are crucial to democratizing and scaling research practices. With toolkits, templates and coaching, we can give your team the skills and capacity to enable insights-driven decision-making.
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Co-design and facilitation
Workshops and participatory exercises can drive stakeholder alignment and equitable design. I draw upon my training in co-design and Non-violent Communication (NVC) to mitigate bias while still taking everyone’s voice into account.